Business Systems Analyst

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The Harvard Innovation Labs (HIL) is a unique collaboration and education space designed to foster entrepreneurship and innovation across Harvard University. HIL consists of three core programs:

  • The Harvard i-lab is a co-working space available to all current students from any Harvard school who are looking to explore innovation and entrepreneurship at any stage. The i-lab provides all the physical and intellectual resources students need to explore the world of innovation, including advising, office hours with industry experts, workshops, a venture program, and the President’s Innovation Challenge (PIC).
  • Launch Lab X GEO (LLX GEO) is a highly selective nine-month startup accelerator for Harvard alumni-led ventures from around the world. LLX GEO teams compete for $100,000 in prize money via the LLX track of the annual President’s Innovation Challenge.
  • The Pagliuca Harvard Life Lab is a shared laboratory space for high-potential life sciences and biotech startups founded by Harvard faculty, alumni, students, and postdoctoral scholars. The 15,000-square-foot facility, adjacent to the i-lab, has 36 lab workbenches, 50 co-working spaces, conference rooms, and kitchen.

Job Mission

Reporting to the Associate Director, Technology and Strategy, the Business Systems Analyst will lead efforts to gather and analyze business needs for new or enhanced technologies and services that support the work of the HIL ecosystem. They will additionally provide expert-level support and analysis for existing tools and systems.

Job Overview

1) Business & Systems Analysis (90%)

  • Define, model, and document business processes, objects, and data flows.
  • Perform user needs analysis, product evaluation, selection, customization, testing, implementation, and support.
  • Lead systems requirements gathering through business interviews, workshops, and focus groups. Generate user stories, use cases, and business requirement documents to support application development, revisiting and refining previous gathered requirements as needed.
  • Conduct gap analysis and identify feasible alternative solutions that meet defined business objectives.
  • Maintain stakeholder relationships and ensure clear communications in alignment with organization goals.
  • Capture and document change requests.
  • Lead technology product initiatives including definition, vendor selection, implementation, and continuous delivery.
  • Communicate cross functionally on project statuses, milestones reached, and identified risks.
  • Capture user issues and create bug reports and feature enhancement requests.
  • Manage product timelines with vendors, serve as main technical point of contact.
  • Communicate with external services providers to ensure functionality, accessibility, and usability standards are met.
  • Document user procedures, author, and update knowledge articles.
  • Collaborate closely with development resources to implement the requirements, provide necessary guidance to testers during QA process.
  • Manage data and system migration projects.
  • Develop and maintain systems documentation, facilitate change management and stakeholder training.

2) Data & Reporting (10%)

  • Analyze data, prepare reports and dashboards to support data-driven decision-making.
  • Respond to and research data requests, working closely with development team to understand available data models.
  • Be responsible for other duties as assigned.

Typical Core Duties

  • Work at a high level within a team on most phases of service analysis and consider the business implications of technology applications to the current and future business environment
  • Collaborate with stakeholders to translate business needs into systems requirements and scoping
  • Contribute to the definition of systems requirements, conduct gap analysis, and identify feasible alternative solutions that meet defined business objectives
  • Perform user needs analysis, product evaluation, selection, customization, testing, implementation, and support
  • Participate in the development of plans and policies for a unit/school
  • Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct

Basic Qualifications

Minimum of two years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

  • In addition to the 2 years of education mentioned above, we require an additional year of experience as well as a Bachelor’s degree for this role.
  • Master’s degree preferred.
  • Six or more years of combined work experience preferred.
  • Excellent organization, communication, and relationship building abilities.
  • Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor
  • Experience utilizing various modes of user interaction to gather requirements – one-on-one interviews, small group sessions, large workshops.
  • Experience with MS Visio, Draw.IO, or other business process modeling or diagraming tools preferred.
  • Familiarity with business intelligence and dashboarding tools such as Tableau, R, Google Analytics Python, and SQL
  • Proficiency with Microsoft Office Suite of tools (O365), strong PowerPoint and Excel skills required.
  • Ability to work independently in a fast-based, multi-project environment.
    Experience with the specialized needs presented in an academic environment preferred.
  • Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct.
  • Familiar with Agile Methodologies (SCRUM/Kanban), Certification a plus
  • Strong project management competencies
  • General understanding of cloud based SAAS models.
  • Excellent organizational and problem-solving skills.
  • Ideal candidate will be both detail and deadline oriented.
  • Experience with data modeling, statistical analysis, and the ability to present data in a variety of forms for different audiences.

Last Updated: 7.30.2021

To apply: Please  send a cover letter and resume to Req 54518BR on the Harvard employment site.